Transactional Statistics
Can I provide in-depth statistics about IT performance to my analysts?
If you have access to transactional data, you have a valuable data source to mine for knowledge. The more transactional information you have, the better. They key is to have a logical way of analyzing the information which doesn’t require excessive amounts of analyst time to generate results.
The Response Time Distribution chart above analyzes all measurements to understand the behavior of any cross-section of data of interest to the analyst. It is but one of many charts, visualizations and reports available in the Transactional Statistics Library (TSL) of EvidantSP.
How can I use statistics to my advantage?
Statistics represent a valuable tool in uncovering opportunities for improvement. By applying statistics to transactional data, you can uncover situations and trends where business improvements can be made. Traditional customer surveys tend to skew the picture due to the subjective and short-term memory issues with direct human feedback.
Do I have to export everything to Excel to get any meaningful information?
Excel is far and away the most common way to analyze data today. But as any manager knows, it requires that in-house experts or consultants build out the Excel Models and Reports and keep them maintained. The result is a proprietary application with its associated risks. Data analysis tools should provide out-of-box capability replacing the work that so many organizations do in Excel (much of which is the same basic analysis). Excel should be used for extremely specialized analysis only and not be the standard analysis tool.
How can I predict IT service quality?
Service quality can be predicted given the availability of transactional data and the analysis capability for trending and simulating. Historical transactional data combined with a comprehensive view of the business are the key ingredients in this type of analysis.
How does EvidantSP address the area of transactional statistics?
Most organizations have or are investing in transactional data collection tools from leading companies such as Mercury, IBM Tivoli, CA, Compuware, Tevron, Auditec and others. The tools available in this space provide an excellent capability for collecting transactional data.
EvidantSP compliments these tools with extensive statistical and analysis capabilities. But unlike traditional business intelligence and statistics packages, EvidantSP provides out-of-box analysis needed by all IT organizations. This allows an organization to derive value quickly as opposed to defining and building what is needed from a general purpose software tool.
EvidantSP also removes the headache of building the underlying infrastructure required for connecting to the gambit of transactional data sources available. EvidantSP provides standard connectors to an ever-expanding set of data collection tools.