Production Metrics Methodology
Evidant’s Production Metrics Methodology provides a disciplined approach to improving End-User Experience, Production Application Performance and IT understanding of Business Impact. The following diagram highlights Evidant’s best practices methodology for rapid implementation of business value.
Evidant’s Methodology is unique in that it requires interaction and ongoing communication with Business Users and Management (ITIL’s End Users and Customers). This results in a series of important advantages: Business and IT Develop a Very Close Relationship SLAs are developed, managed and maintained based on Business Need A Common Language is Used to Communicate Business Needs and IT Requirements The Organization has the information it needs to prioritize resources and investments in Technology Business People have knowledge to adjust Business Processes and Staffing based on IT Service Levels Adopting and Using Evidant’s Methodology brings IT Management’s Focus directly on their Customers and End Users. The result is a continuous performance improvement process which brings higher customer satisfaction and improved business execution.
The methodology focuses specifically on developing an objective understanding of needs of these both Business and IT. The methodology has three major tracks:
- Business Track: In this track of the process the following elements are developed.
- Business Process and Activity capture
- Service Level Management Plans
- End-User expectation definition
- Service Level Objective/Agreement development
- Implementation Track: In this track of the process the following elements are developed.
- Metrics implementation based on Business Track result
- Reporting and Analysis definition and implementation
- Integration of metrics with reporting
- IT Track: Relates to all IT related implementation and configuration issues
